RCM VENDORS JOURNAL
Ideas for a more connected workday.
Practical perspectives on revenue cycle operations, technology, and better handoffs.
2023–September 2026 topic archive · These articles were prepared on September 22, 2026. Archive dates organize this collection and do not imply earlier publication.
2026
2025
Pilots ·
What to include in an RCM pilot agreement
Specify the workload, duration, systems, responsibilities, review process, and exit conditions.
Read article ↗Team alignment ·
Bring your operations team into vendor evaluation
Give operators a small set of common tasks to assess consistently.
Read article ↗2024
Support ·
Evaluate support before you need it
Ask about contact channels, coverage hours, severity definitions, and escalation ownership.
Read article ↗Procurement ·
Compare proposals without losing the exclusions
Normalize proposals against a common task list and estimated workload.
Read article ↗Due diligence ·
Reference calls that reveal operational fit
Ask about the customer’s starting process, implementation effort, ongoing staffing, and types of exceptions.
Read article ↗2023
Demos ·
The best demo question is what happens next
Follow one example beyond the visible output.
Read article ↗Buying models ·
Software, services, or automation: choose the model first
Ask who performs routine work, who resolves exceptions, and who maintains the process.
Read article ↗Vendor selection ·
Start an RCM vendor search with a problem statement
Write down the task, current obstacle, affected team, and desired outcome before contacting providers.
Read article ↗